Replacement and Return Policy

Replacement and Return Policy

At Gluco Gang, we strive to provide an exceptional shopping experience for our customers. If you are not satisfied with the product you received or if there is any error or defect, you can take advantage of our flexible replacement and return policy.

Replacement and Return Conditions:

Replacement and Return Period:

You can request a replacement or return within 24 hours of receiving the order.

Condition of the Product for Replacement or Return:

The product must be unused and in its original condition with all tags and packaging intact.

Products that have been lost, altered, or damaged due to misuse will not be accepted.

Non-Returnable or Non-Exchangeable Products:

Products purchased during special promotions or discounts may not be eligible for replacement or return unless there is an error or defect in the product.

Replacement Process:

You can replace the product with the same model or a different model from the same category (T-shirts or shorts), provided the product is available.

If the desired replacement product is not available, you may choose another product or request a refund for the product's value.

Return Process:

Upon meeting the return conditions, the product value will be refunded to the same payment method used.

The customer is responsible for the shipping fees if they wish to return the product, unless there is a defect or error in the order.

How to Submit a Request:

To submit a replacement or return request, please contact our customer service via [email address] or call [phone number].

Please provide the order number, a copy of the invoice, and details of the issue.

Important Notes:

We reserve the right to reject any replacement or return request that does not meet the specified conditions.

If there is a problem with the product quality, please contact us immediately so we can resolve the issue as quickly as possible.